The Reserve (Gibraltar) Ltd of 302 World Trade Center, 6 Bayside Road, Gibraltar GX11-1AA. (“The Reserve”) is the Data Controller with respect to the personal data collected from our website visitors and our customers/clients.
We know that you care about your personal data and how it is used, and we want you to know that (The Reserve) uses your personal data carefully.
Any personal data provided to or collected by The Reserve Gibraltar Ltd is controlled by The Reserve 302 World Trade Center, 6 Bayside Road, Gibraltar GX11-1AA : (+350) 200 400 48
Personal data means any information that can be used to identify directly or indirectly a specific individual. This definition includes personal data collected offline when you contact us, direct marketing campaigns, competitions and online through our websites, applications and branded pages on any third-party platforms and applications accessed or used through third-party platforms.
You are not required to provide The Reserve with the personal data that we may request, but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have.
We may collect your personal data from a variety of sources. This includes:
We will never sell your data to third parties.
We collect and process your personal data only for specific purposes. For example, to process any payments, to assess and handle any complaints, to develop and improve our products, services, communication methods and the functionality of our websites, communications and targeted marketing.
Additionally, The Reserve may process your personal data also using automated means. An automated decision is a decision which is made solely by automatic means, where no humans are involved in the decision-making process related to your personal data.
We collect, process, and disclose your personal data for the following purposes:
Where appropriate, we will ask for your consent to process the personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.
In some cases, we rely on legitimate interest for processing your personal data. A legitimate interest could exist for example, when you sign up for a loyalty scheme with one of our associated companies and we use the personal data collected to conduct data analytics to improve our products or services. This ground will only be used where it is necessary to achieve a legitimate interest, for example to assist in the performance of a contract, or to optimise a service.
We process your personal data to perform a contract to which you are or will be a party. For example, we need to process your personal data to deliver a product or a service you bought, or to allow you to take part in one of our competitions.
We also process your personal data when we have a legal obligation to perform such processing. For example, a court order may require us to process personal data for a particular purpose, or we may be compelled to process personal data to report suspicious transactions under anti-money laundering rules.
The Reserve may share your personal data with our associated companies and with selected third-parties that perform a service integral to our business for example:
How do we protect your personal data?
We take the security of your personal data very seriously. We take every effort to protect your personal data from misuse, interference, loss, unauthorised access, modification or disclosure
We will keep your personal data for as long as we need it for the purpose it is being processed for. For example, where you make a purchase with us or an associated company we will keep the data related to your purchase, so we can perform the specific contract you have entered and after that, we will keep the personal data for a period which enables us to handle or respond to any issues relating to the purchase.
Your data may also be retained so that we can continue to improve your experience with us.
We will review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or consumer need for it to be retained.
We may send you marketing messages by email, letter, text or social media messaging apps if you have given us permission to do so.
You can stop receiving these messages at any time by clicking the unsubscribe link at the bottom of our emails or contacting us at email@example.com
Where we process your personal data, you have a number of rights over how the data is processed and can exercise these rights at any point. You can exercise your rights by sending an email to firstname.lastname@example.org
We have provided an overview of these rights below together with what this entails for you.
If we need to make any significant changes wPe will post a clear notice on our website or contact you by email and you can review the changes before continuing to use our website.
When we post changes to this policy, we will revise the “Last Updated” date at the top of this Policy.
Biometric Data: Personal data resulting from specific technical processing relating to the physical, physiological or behavioural characteristics of a natural person, which allow or confirm the unique identification of that natural person, such as facial images or dactyloscopy data.
Browser: A browser is an application program that provides a way to look at and interact with all the information on the World Wide Web.
Privacy Officer: The individual appointed by The Reserve to carry out certain responsibilities and functions in respect of privacy and data protection.
Consent: Any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
Cookies: A small text file stored on a user machine that may later be retrieved by a web server from the machine. Cookies allow web servers to keep track of the end user’s browser activities, and connect individual web requests into a session.
Data Controller: An entity that has the authority over the processing of personal data. It controls the use of personal data by determining the purposes for its use and the way personal data will be processed.
Data Processing: Any operation or set of operations which is performed on personal data, such as collecting, recording, organising, storing, adapting or altering, retrieving, consulting, using, disclosing by transmission, dissemination or otherwise making the data available, aligning or combining data, or blocking, erasing or destroying data. Not limited to automatic means.
Data Subject: The natural person that the personal data refers to.
IP Address: A unique address that identifies a device on the Internet or a local network and which allows a system to be recognized by other systems connected via the Internet protocol.
Personal Data: Any information relating to an identified or identifiable individual. An identifiable individual is one who can be identified, directly or indirectly, in particular, by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.